New platform for USI IT support

3aff5276c18adb0b0e48114cf818a5a9.jpeg

Institutional Communication Service

11 March 2021

The USI IT Service has launched a service management platform to improve communication with IT users and support them in achieving their study and work goals.

The new portal serviceportal.usi.ch allows users to browse the full range of services available, which range from assistance with PC issues to advice on digitalising management processes or connecting new locations to the regional academic network. Moreover, the service management platform makes it possible to contact the IT service desk for assistance requests or to report any malfunctions related to the various services offered and, above all, to transparently follow the progress of the processing of open requests and, at the end, to express one's satisfaction. Last but not least, the portal hosts, in addition to user guides, a collection of tips and solutions to previously solved problems that will grow over time.

"The service management platform aims to offer a modern and agile communication tool," says Ivano Di Remigio, user support coordinator within the IT department. "Personal contact with the user support specialists on the various campuses will continue to be essential."

As far as the organisation of the IT Service is concerned, the platform will enable better structuring of the work of the IT user support team and systematisation of the flow of support requests, which have grown with the opening of new faculties and campuses and with the diffusion of new forms of remote working.

Faculties

Sections

Events
18
August
2022
18.
08.
2022
22
August
2022
22.
08.
2022
04
September
2022
04.
09.
2022

Swiss Summer School 2022

Academy of Architecture
14
September
2022
14.
09.
2022

.

Academy of Architecture
15
September
2022
15.
09.
2022

USI Welcome 2022

Academy of Architecture, Faculty of Communication, Culture and Society, Faculty of Biomedical Sciences, Faculty of Economics, Faculty of Informatics
16
September
2022
16.
09.
2022

Giornata di economia politica 2022

Faculty of Economics
17
September
2022
17.
09.
2022