Edoardo Trullo, Product Specialist, Google

To help current students and recent graduates navigate the world of work, several USI Alumni shared their career paths and career story. Here the story of Edoardo Trullo, Product Specialist at Google in Dublin (IE). USI Degree: Master in Management, 2021.

How did you start your career?

I began my career during the final semester of my master's degree, joining PwC (2020, Milan) as a Digital Risk Solutions Consultant. With a strong belief in the consulting industry as an ideal starting point, I spent nearly two years at PwC honing skills in data analysis, reporting, and team management. Driven by a passion for technology, I transitioned to the tech sector, ultimately fulfilling a dream of joining Google in 2021, renowned as one of the top companies to work for.

Why did you choose a career at Google?

I had the dream of Google for several compelling reasons. Firstly, the company's remarkable track record of achievements and impact on people's lives resonates deeply with me. I wanted to contribute to an organization dedicated to improving processes and making a meaningful difference in the world. Moreover, Google's culture of innovation, where change is embraced and transformative products like Google Photos, Maps, and Drive are developed, is highly motivating.
I was inspired by the opportunity to be part of a dynamic environment that fosters creativity and consistently pushes boundaries. Finally, my interactions with individuals from Google and my visit to some offices have solidified my desire to join a company with a diverse team and a strong commitment to openness, creativity, and inclusion. I am enthusiastic about the prospect of contributing to such a vibrant and inclusive workplace.

What is your current role/duties?

I am currently part of the Google Global Customer Care team which is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh. My current product area is Google Shopping, hence I support and help Merchants advertising their products online.

In your opinion, what are the qualities necessary for a successful career at Google?

• Googleyness: people bring creativity, sincerity and passion to their work. They communicate openly and act ethically; can thrive in Google's fastpaced, rapidly changing environment; and are willing to "roll up their sleeves" and get things done
• Problem solving: analyze complex situations, identify obstacles or challenges, and develop effective strategies or solutions to overcome them. This involves critical thinking, creativity, resourcefulness, and often collaboration with others to address issues and achieve desired outcomes;
• Customer Centricity: approach that prioritizes the needs, preferences, and satisfaction of customers above all else. It involves orienting all aspects of a company's operations, products, and services towards understanding and meeting customer expectations effectively.
• Product knowledge: comprehensive understanding and familiarity with the features, specifications, benefits, and applications of a particular product or range of products offered by a company. It encompasses detailed information about the product's design, functionality, components, materials, usage instructions, and any relevant technical details.

What positive aspects and qualities meant most to you during the study programme you attended?

During my study programme in Management, several positive aspects and qualities held significant importance to me. Firstly, the opportunity for hands-on learning and practical application of theoretical knowledge was invaluable. Engaging in real-world projects allowed me to gain practical experience and develop relevant skills that are essential in the professional world. Secondly, the supportive and collaborative learning environment fostered by faculty and peers played a crucial role. Being able to exchange ideas, collaborate on projects, and receive constructive feedback contributed to my personal and academic growth. Moreover, the emphasis on critical thinking, problem-solving, and innovation was highly appreciated. Encouraging students to think analytically, creatively, and independently not only enriched my learning experience but also prepared me to tackle challenges effectively in various contexts. Overall, these positive aspects and qualities contributed to a well-rounded and fulfilling study programme experience for me.

What competences and skills acquired in your USI Study Program have been useful/are useful to your professional career?

The competences and skills acquired during my USI Study Programme have proven to be incredibly useful in my professional career. Firstly, the program equipped me with a strong foundation in management and innovation, which have been essential in understanding and navigating complex tasks and projects in my field.
Additionally, the emphasis on critical thinking, problem-solving, research, communication and collaboration has been instrumental in my day-to-day responsibilities. These skills have enabled me to analyze situations effectively, identify solutions, and communicate them clearly to stakeholders, contributing to successful project outcomes.

What is your advice to USI students entering the job market?

My advice to USI students entering the job market is to focus on developing a diverse skill set, fostering a strong professional network, and embracing continuous learning and adaptability.
Firstly, prioritize acquiring both technical and soft skills relevant to your desired field. Employers often seek candidates who not only possess technical expertise but also demonstrate strong communication, problemsolving, and teamwork abilities. Invest time in honing these skills through internships, projects, and extracurricular activities during your studies.
Secondly, build and nurture relationships within your professional network. Networking is a powerful tool for discovering job opportunities, gaining industry insights, and receiving mentorship.
Lastly, embrace lifelong learning and adaptability. The job market is constantly evolving, and the skills required today may not be the same tomorrow. Stay updated on industry trends, pursue relevant certifications or additional education if needed, and be open to exploring new opportunities that align with your interests and strengths.